“Hi Linda… to begin, what can I say … you have totally exceeded my expectations … I knew you would do a good job but I did not expect the spectacular outcome that you have created for us… thank you, thank you!!! We all love it and it was so nice to see my sister’s reaction and her happiness that her house looks so beautiful. I think it will give her a real boost as it is now something she can take pride in. I also want to thank you for all of the “extras” you did for me, such as checking out the carpet, getting the lamp shade (for $15.00!!!), your advice on the accent walls, staging the suite and laundry room, and so many other little things. Also, you were fun to work with … in all ways you have gone above and beyond, and I truly appreciate it!! I am so happy you did not give up easily and you sent me that second email. I knew after 15 minutes when you first came to the house that I wanted to work with you  … your enthusiasm was infectious and I felt you really wanted the job, it was not “just another job” for you. Thanks again for everything!!!
– Kind regards, Frances Lasser (Columbia Street property)”